Why Communication is the Most Important Skills for HR Representatives

The human resource department is the backbone of a successful business. It is responsible for hiring the best employees, promoting employee development, and facilitating changes to balance business-related needs with employee demands. According to CIC News, human resources professional is listed in top 10 in-demand jobs. The primary job duties include recruitment, negotiation, conflict resolution, and mediation. To master these essential yet challenging duties, HR professionals must possess a wide range of soft skills such as organization, strategic plan, or compassion. Above all, communication is the most critical skill to handle their hectic day-to-day tasks.   

Communication in workplace  

HR professionals need to excel communication skills because they must communicate with both CEO-level and junior staff members and serve as a bridge between the two. In details, managers turn to the HR department when they need recruitment and change management. Meanwhile, employees go to HR when there is a program affecting their work performance. An HR professional needs to effectively communicate with both parties to see the complete picture. In most cases, verbal and non-verbal communication can help solve problems and prevent them from happening again.  

 

Good communication involves good listening. An efficient working environment is the one fostering open communication between employees and their managers. As workplace communicators, HR professionals need to master the fine art of listening by paying close attention to employees’ concerns and asking clarifying questions if needed. It is crucial that employees feel their opinions are heard and honored.  

 

Human resources professionals are working with an organization's most important resource: human capital. Effective communication is the backbone of successful negotiation, mediation, and conflict resolution. If there is a problem between two employees, it is up to HR to negotiate a solution. If HR professionals exude trustworthiness, it makes employees feel comfortable to open up, and confident that their concerns will be resolved. Meanwhile, when an employee comes to HR with a workplace complaint that involves pay, hours, job duties or another problem, an HR professional must negotiate compromises that benefit the company and the employee. The more proficiently HR professionals can communicate, the more they will successfully help manage the workforce. This often requires training, education, and some practices.  

Choose the right program for you.   

If you don’t consider yourself an expert communicator, you can learn to be one. There are multiple HR certifications and HR courses in Canada; make sure you choose a higher learning institution that understands the importance of effective communication for success in business such as Ashton College. 

 

Founded in 1998, Ashton College is a leader in education, delivering innovative learning experiences. They offer various comprehensive Human Resource certification and continuing education Courses for different levels, from the junior staff member to the chief executive. For example, students in their Negotiation course will learn how to achieve best a balance of what is best for all individuals and parties involved. Meanwhile, the mediation certification will teach them how to deal with emotions, overcome intense negotiations, lead both parties to the desired outcome. The Conflict Resolution Certificate teaches students how to resolve a conflict before it turns into a crisis. 

 

Register now for one of their upcoming Human Resource Courses Online and HR certification to excel your communication skills as a HR professional. 

Written by: Lily Pham